Terms & Conditions

By ordering any of our products, you agree to be bound by these terms & conditions.

The consultation, selection of color, application of extensions, aftercare advice given/heeded, and use of products by the salon or client are all factors beyond our control, falling within the jurisdiction of the salon/client contract and are thus the absolute responsibility of the salon.

Naturalook Hair Extensions are for professional use only, applying them yourself or going to an untrained hairstylist will result in improper application. Please use a certified professional to ensure that our products last and work properly.

Naturalook Hair Extensions will only communicate with certified professional hair extension specialist for all issues regarding hair quality, slipping, shedding.

All hair extensions are final sale. All hair care & treatments items are final sale. Note that ALL Felps & Honma Tokyo products are prohibited for resale. Products are reserved to be used by certified professionals only and should not be available to the public (exception: home care products).

Absolutely no exchanges or returns are possible.

Card information is transmitted over secure SSL encryption and is not stored.

Please note that local taxes may occur.


We are unable to guarantee performance of courier services and cannot be held liable for non-delivery of goods faithfully dispatched. Due to Covid-19 delay may occur.

We recommend that you do not book your client in until you have received and checked the goods ordered.

Limitations and exclusions of liability

Naturalook Hair Extensions will not be liable for any damage caused due to improper installation.

After the sale we are not liable for any defects, damages, or misuse of products.

Naturalook Hair Extensions will not be held responsible for any damages caused to the client’s hair during and/or after the hair extension application process.

All stylists and consumers agree to use Naturalook Hair Extensions products at their own risk.

Naturalook Hair Extensions will not be held liable for any costs associated with the installation or removal of the product, no exceptions.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill.


We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.


We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.